October 20, 2016 at 6:18 am #1424eustaceParticipant
Have you ever been to a site and felt ignored? One of the worst thing that a company can do is ignore its audience. Another aspect of online marketing and advertising are the unfavorable and negative responses. How can a company deal with such without compromising the reputation?October 20, 2016 at 4:53 pm #1443QuakeParticipant
That’s definitely not an ideal thing to do, especially if we have just started the business. I think that the key is to never respond in an emotional way. We should be the logical side, and be as fair as possible to involved parties. We can’t please everyone, though.October 20, 2016 at 4:54 pm #1444AnonymousInactive
Responding honestly to negative reviews, as though they are constructive criticism, is the best way to go. It’s professional and it engages the person who wrote the negative review.October 20, 2016 at 11:09 pm #1455stanleyParticipant
I agree Brogan. Negative reviews are sometimes a good way to see what is missing or wrong with your business. People usually criticize because they are looking for something that you don’t have or feel they are being ignored. It’s important not to take the negative reviews to heart.October 21, 2016 at 4:10 pm #1464AnonymousInactive
It’s sad that some people can’t word their negative criticism with a good manner. As the service provider, we tend to be at a disadvantage because the customer is more important. I think this is where regular service surveys helps to facilitate smooth communication.October 23, 2016 at 12:16 pm #1502SiriParticipant
I think it comes down to the people taking the time to get to know their audience and trying to find out what exactly it is that they want and get specific on that particular thing, and not try to be all things to all people.October 28, 2016 at 1:25 pm #1624QuakeParticipant
It’s ironic that most websites offering services nowadays have live chat, some boast 24-hour support, but it’s not rare to find it empty. I appreciate the good intention, though I’d rather have it the traditional, but in a timely manner. Maybe it’s better to put in effective hours too.October 29, 2016 at 7:44 am #1641jacktonParticipant
My issue with most of these websites is that the 24-hour support is mostly on paper. Even what they call ‘live chats’ end up being non-functional. The customer is the lifeline of the business so negative comments and responses should be handled carefully.October 29, 2016 at 10:48 am #1649stanleyParticipant
I’ve never used one of those 24 hour chat support. I thought they were intended to be answered whenever someone needs help? Are you saying that it is not 24 hours? What would be the point of advertising that if it’s not available? That’s not good for your business.October 29, 2016 at 1:46 pm #1653derrickParticipant
I think that whereas customer support can be there for 24 hours, at times it takes too long for a response to be attended to. This doesn’t give the business a good image at all. It is important to walk the talk and engage your audience frequently.
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